Refund Policies

Jaxaza.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from departure
• Brazil: 110 days due to customs delays
• Other Countries: 100 days for certain shipping lines

Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

2. Orders Not Received

• If tracking shows "delivered", no refund or resend will be provided.
• If not received, a non-delivery certificate is required from the local post office.

3. Damaged Products

• Full refund or replacement for severely damaged items
• Partial refund for minor damage (e.g., small scratches)
• No refunds for packaging damage from international shipping
• Claims for electronics must be made within 30 days

4. Incorrect or Missing Products

• Full refund or replacement for incorrect items
• Partial refund or resend for missing non-critical parts
• For size issues, include a photo with measurements

5. Order Cancellations

• Full refund if canceled before processing or shipping
• No cancellations for customized or pre-order items once paid

📩 How to Submit a Dispute

When submitting a dispute, please include the following:

• Photos/videos of damaged products
• Screenshots of complaints (with name, date, and content)
• Return the product if requested

⚠ Important Notes & Exceptions

1. Dispute Deadlines

Disputes must be filed within 7 days of delivery or expected delivery date.

2. Force Majeure

We are not responsible for delays caused by uncontrollable events such as:

• Natural disasters
• Epidemics
• Customs delays
• War or unrest

3. Shipping Method Restrictions

No disputes are allowed for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions with known delivery limitations.

5. Returns

• Returns must be authorized in advance
• Unauthorized returns will not be processed
• Returns must be made within 30 days of receipt

6. Service-Based Products

Services, including packaging or photography, are non-refundable once fulfilled.

7. Unacceptable Disputes

• Change of mind
• Product looks different than expected without defects
• Delays due to customs or natural events
• Wrong item ordered or incorrect address provided

📌 Additional Information

Order Status

No disputes are accepted once an order has been marked as "closed."

Shipping Method Limits

No disputes are accepted for the following shipping methods:

• PostNL
• Electric PostNL
• CJPacket EUB
• CJPacket Postal Route
• CJPacket Railway Economy

Destination Limits

Disputes may not be accepted for high-risk regions or destinations with known delivery restrictions.

Returns Reminder

Returns are only accepted at designated warehouses and must be authorized in advance.

Service Products Disclaimer

No refunds are provided for low-quality service unless the service has been inspected and determined to qualify under this policy.

Expanded Unacceptable Disputes

Disputes may also be rejected for issues including odors, deleted tracking information, customs-related issues, or other circumstances outside the scope of this policy.

💬 Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team.

We’re here to help make your shopping experience smooth and worry-free!